What Are Core IT Services?
A fundamental part of the role of any technology team is to provide core services that are used by other teams in your company. Core IT services are major applications, platforms or tools that are created and maintained by a dedicated team within your organization. These can include customer relationship management, email systems, accounting software, project management tools, security logging and monitoring applications, and much more.
What Are The Benefits of Core IT Services?
Having a dedicated team provides several major benefits to your organization:
1. Standardization – By standardizing on a core set of tools, you can prevent workarounds by different teams that lead to inconsistencies in the ways that they do their work. When everyone is using the same tools, it ensures that all data and information is handled in a consistent manner.
2. Efficiency – The work of maintaining core systems can be done more efficiently by a team of experts than by individual teams working on their own. By dedicating a team of people to constantly work on these systems, you ensure that they are always up-to-date and quick for your other employees to use.
3. Accountability – With a dedicated technology team handling core services, you can hold them accountable for when things go wrong or don’t function correctly instead of pointing fingers at the teams responsible for using these applications on an everyday basis. Having one person who is responsible for the success or failure of a system prevents finger-pointing between groups that have to use the services.
Why Are Core IT Services Important?
By creating and managing your own core IT services, you ensure that important data is being handled in a way that’s efficient, consistent and reliable for everyone who needs to access it. Having one dedicated team makes these systems available on-demand so that they are always fast. Since this work is done by one team instead of individual teams working on their own projects within these systems, you can expect more consistency in how they are maintained over time. As long as the core service remains functional, there will be no inconsistency problems caused by different teams using different workarounds and settings for the same tool. Your other employees don’t have the time or resources to learn two systems for similar tools. Instead, they can focus on their work and know that important data will always be handled in a consistent manner by your dedicated technology team.
Who Should Manage Core IT Services?
Not every organization should manage its own core services. In some cases, it would be more effective to use cloud-based solutions that are already available from other companies instead of creating your own version of them internally. Only you can decide whether a given service needs to be created and maintained by an internal team. If it does not, then the best option would be to outsource it to a company that specializes in providing these services rather than wasting and resources trying to create the same functionality.
Who Creates Core IT Services?
Your core services should be created and maintained by a small dedicated technology team within your organization. This can include an in-house development team, an outsourced partner or even a third-party vendor that specializes in providing these types of services. The people working on key application, platforms or tools need to have both the necessary skills and the time available to dedicate to creating them. If you’re not able to provide this level of support internally, then it would be better off outsourcing the tool instead of trying to maintain it yourself.
If You Need Assistance With Core IT Services…
If you are struggling with your internal core IT services, consider reaching out to FixIT Tek. We specialize in providing these types of services to businesses. We have the necessary experience and resources available to help you streamline your business processes so that they can be handled more efficiently internally. Since these tools are not something you would update on a day-to-day basis, outsourcing them may be beneficial in terms of time and money saved for their development and maintenance.
