What is help desk support?
A help desk support is responsible for solving computer-related issues. This person must be able to communicate with all types of people and work in a fast-paced environment. Often, they will handle calls from customers who are not familiar with the product but need assistance with one aspect or another that is preventing them from completing their tasks and meeting deadlines. These individuals may also be responsible for evaluating customer complaints and problems and coming up with possible solutions, especially if there is a known solution to an issue. A knowledge of technology and how it operates is imperative in this position; since many problems do not have predetermined solutions, technicians must be creative when trying to solve such issues.
What is help desktop support?
A help desk Desktop support is responsible for solving computer-related issues. This person must be able to communicate with all types of people and work in a fast-paced environment. Often, they will handle calls from customers who are not familiar with the product but need assistance with one aspect or another that is preventing them from completing their tasks and meeting deadlines. These individuals may also be responsible for evaluating customer complaints and problems and coming up with possible solutions, especially if there is a known solution to an issue. A knowledge of technology and how it operates is imperative in this position; since many problems do not have predetermined solutions, technicians must be creative when trying to solve such issues.
As an IT company, FixIT Tek is committed to providing the best possible service for its clients. One of the most important components of that service is our help desk support system.
The Fixit Tek help desk provide round-the-clock support on anything computer or software related. Whether it be a flaw in your hardware, or even with one of your programs, our technicians are trained to handle it.
